Return/Exchange Policy
At MUQEEZA, your satisfaction is our top priority. We offer a 7-day return and exchange policy to ensure a smooth and transparent shopping experience.
- You can request a return or exchange within 7 days of receiving your order.
- Item must be unused, unwashed, and in original condition with all tags attached.
- We process all return and exchange requests promptly, typically within 3 to 5 working days.
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Contact us via WhatsApp or DM us on Instagram/Facebook within 7 days of receiving your parcel. Our team will guide you through the process.
- Please note, delivery charges for the original order are non-refundable.
- If the mistake is from our side (wrong size, defect, or wrong product), MUQEEZA will cover all delivery charges.
- If the issue is from the customer’s side (wrong size ordered by mistake, change of mind), the customer will bear the delivery charges.
- Choosing a selection results in a full page refresh.